At LamGame, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.

Eligibility for Returns

• Returns are accepted within 14 days of delivery.

• Items must be unused, unworn, and in original condition, with all tags and packaging intact.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products

• Items marked as final sale

• Hygiene-sensitive items such as swimwear, mouth guards, or protective gear (if applicable)

• Gift cards

Return Process

To initiate a return:

1. Contact our customer support team through the LamGame website.

2. Provide your order number and reason for return.

3. Once approved, you will receive return instructions.

Items returned without prior approval may not be accepted.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Shipping fees are non-refundable, unless the return is due to an error on our part.

Exchanges

We offer exchanges for defective or damaged items, subject to product availability. If you need an exchange, please contact us within 48 hours of receiving your order.

Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as LamGame is not responsible for lost return shipments.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will resolve the issue promptly.

Policy Updates

LamGame reserves the right to modify this Return Policy at any time. Changes will be posted on this page and apply to future purchases only.